Privacy Policy
Welcome to CoveCommonsNetwork. Your privacy is important to us. This policy explains what personal information we collect when you visit our website at covecommonsnetwork.xyz and how we use, share, protect, and retain that information. By using our site, you agree to the practices described in this policy.
1. Data we collect
We collect information that helps us provide a better experience and operate our restaurant services. This may include:
- Personal details you provide directly, such as your name, email address, phone number, postal address and preferences when you place an order or contact us.
- Order information, including items purchased, delivery address at Soho, city London, postal code WC2N 5DU, and country United Kingdom.
- Payment information processed through our secure payment provider. We do not store full payment credentials on our servers; we may retain transaction identifiers and related data as necessary for accounting and refunds.
- Technical data collected automatically when you visit our site, including IP address, browser type, device information, pages visited, time stamps, and referral sources.
- Location data, when you consent, to provide precise delivery services.
2. How we use your information
We use your data to:
- Process and fulfill orders, manage your account, and respond to inquiries.
- Personalize your experience, including suggesting menu items or promotions relevant to your location in London and United Kingdom.
- Communicate about orders, promotions, events, and updates related to CoveCommonsNetwork and our services.
- Operate and improve our website, analyze trends, and monitor site performance to ensure security and reliability.
- Comply with legal obligations and resolve disputes, refunds, or chargebacks as needed.
3. Legal bases for processing
We rely on several lawful bases to process your data, including:
- Your consent for certain cookies and marketing communications.
- Performance of a contract when fulfilling orders and providing services.
- Legitimate interests for security, fraud prevention, and website improvement, balanced against your rights.
- Compliance with legal obligations where required.
4. Sharing your information
We may share your information with:
- Service providers who assist with payment processing, delivery, website hosting, analytics, and customer support.
- Affiliates and business partners to offer related services or promotions, with appropriate safeguards.
- Law enforcement or regulatory authorities if required by law or to protect our rights and safety.
We will not sell your personal data to third parties for their own marketing purposes without your explicit consent.
5. Cookies and tracking technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage. You can manage cookie preferences through your browser settings. Some cookies are essential for the operation of our site and cannot be disabled. For more information, see our cookie notice linked on covecommonsnetwork.xyz.
6. Data security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Access to personal data is restricted to authorized personnel who need it to provide our services. We also employ encryption, secure connections, and routine monitoring to mitigate risk.
7. International transfers
As a global business, we may transfer data to and process it in countries outside your jurisdiction. In such cases, we ensure there are appropriate safeguards, such as contractual commitments or recognized transfer mechanisms, to protect your information.
8. Data retention
We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymize it. Data categories include orders, communications, and technical logs.
9. Your rights
You may have certain rights regarding your personal data, including:
- Access to your data and information about how we process it.
- Rectification of inaccurate or incomplete data.
- Deletion of data, subject to legal and contractual constraints.
- Restriction of processing and objection to processing, including marketing.
- Data portability where applicable.
To exercise these rights, contact us using the information below. We will respond in accordance with applicable laws.
10. Children
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us to request deletion.
11. Updates to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through our site or by contacting you directly. Last updated: January 1, 2025.
12. How to contact us
If you have questions about this policy or how we handle your information, please contact our data protection team at +44 20 7946 0850 or via the form at covecommonsnetwork.xyz.
Additional information about our services and privacy practices is available at covecommonsnetwork.xyz.
Thank you for choosing CoveCommonsNetwork for your dining experience in London, United Kingdom. We value your trust and are committed to protecting your privacy and providing you with a secure and satisfying service.