Refund Policy
At CoveCommonsNetwork, we strive to deliver delicious pizzas and a memorable dining experience. If you are not completely satisfied with your order, this Refund Policy explains how we handle refunds, exchanges, and credits. Our goal is to resolve any concerns quickly and fairly while maintaining the quality and integrity of our food and service.
Last updated: October 2025
Eligibility. Refunds are available for eligible orders placed directly through our website at covecommonsnetwork.xyz or by phone at +44 20 7946 0850. Refund eligibility depends on your order details, delivery status, and the time elapsed since the purchase. To be eligible, you must file a request within 14 days of the delivery date or pickup time. We reserve the right to assess each case individually and determine whether a refund or alternative remedy is appropriate.
Non-refundable items. Some items may be excluded from refunds, including but not limited to items that have been consumed, altered, or contaminated after delivery. Special order pizzas, limited-time promotions, and items marked as final sale may also be ineligible for refunds. If you believe an exception applies, please contact us with your order number and a brief description of the issue so we can review.
How to request a refund. To initiate a refund, please contact our team at +44 20 7946 0850 or via email through covecommonsnetwork.xyz. Provide your order number, delivery address, date, and a concise description of the problem. If possible, include photos showing the issue. Our customer care team will acknowledge your request within 1 business day and may ask for additional information to expedite the review.
Refund options. If approved, we offer one of the following remedies, at our discretion:
- Full or partial refund to the original payment method; or
- Credit toward a future order, valid for {{ currency }} 90 days from the approval date; or
- Replacement item or complimentary side dish, where appropriate, to rectify the issue on the spot.
Delivery and pickup issues. If your order is late or missing items, please notify us within 24 hours of delivery. In such cases, we will investigate with the delivery partner and, if confirmed, provide a suitable remedy, which may include a refund, replacement, or credit.
Quality and safety. Food safety is paramount. We adhere to strict hygiene and handling practices. If you notice any quality concerns, do not consume the product and contact us immediately so we can address the matter promptly.
Geographic scope. This policy applies to orders fulfilled by London, WC2N 5DU, United Kingdom and delivered to addresses within our service area. If you are ordering from outside this region, please contact CoveCommonsNetwork to understand your options.
Refunds for errors by staff or the kitchen. If a mistake occurred on our end—such as the wrong size, type, or quantity of pizza being delivered—we will promptly rectify the issue and offer a refund, replacement, or credit as appropriate. We aim to ensure that your experience meets our standards of quality and consistency.
Data privacy. We will only use your order details to process refunds and improve service. Personal data will be handled in accordance with our privacy practices and applicable laws. For any questions about data use, contact us at +44 20 7946 0850 or visit covecommonsnetwork.xyz.
Exclusions and changes. Our policy may be updated to reflect changes in menu, service areas, or regulatory requirements. The most current policy will be posted at our website. If there are material changes, customers will be notified via the contact information on their account.
Contact information. For questions about refunds or to initiate a claim, please reach out to our support team at +44 20 7946 0850 or visit covecommonsnetwork.xyz for more details. You can also reach us at the following address: Soho, London, WC2N 5DU, United Kingdom.
Conclusion. We appreciate your business and want you to be confident in choosing CoveCommonsNetwork for your pizza cravings. Our refund process is designed to be straightforward and fair, reflecting our commitment to quality, service, and customer satisfaction. If you have any concerns about your order, please contact us promptly so we can assist you.